Director of Customer Success

Why This Role Matters

The Director of Customer Success ensures Elevate’s programs deliver measurable impact for our clients.

You’ll partner closely with People leaders and executives to understand their leadership development goals and guide programs from kickoff through delivery—ensuring a seamless experience for clients, facilitators, and internal teams.

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You’ll also deepen client partnerships by identifying opportunities to expand Elevate’s work and by building scalable processes that support our continued growth.

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This is a highly collaborative role at the center of Elevate’s work, connecting clients, facilitators, and internal teams to ensure our programs truly make a difference.

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What You’re Walking Into

You’re not starting from zero. You’re joining a company with real momentum, an incredible client base, and a team that genuinely supports one another.

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An Incredible Resume of Companies: 

• We have designed leadership programs for companies like Anthropic and supported founders and executives through coaching.
  
• Andreessen Horowitz, Sequoia, and General Catalyst frequently refer clients to Elevate.
• Our most recent case studies show
  
  • 22% increase in managers’ ability to have tough conversations
  • 90% rise in employee Net Promoter Score‍
  • 60% promotion rate from coaching cohorts vs. 17% companywide

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Highly Collaborative Team:

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We’re in this together at Elevate. We pride ourselves on being growth mindset oriented, authentic, impact-driven, while bringing joy and empathy to every interaction. Team members often say:

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"It’s refreshing to work somewhere where ego is not a thing."

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 "I feel like I can show up as myself here."

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You’ll also have incredible support around you. The Customer Success Team runs the operations and are as kind as they are talented. They’ll mentor you, cheer you on, and help you win together. You’ll work as a team with sales to share a book of business. You’ll also work with an exceptional roster of coaches and facilitators who deliver programs worldwide.
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About the Role

This is a dynamic, high energy role in which you will be at the forefront of our mission to empower new and existing customer relationships by ensuring we deliver great work and by proactively understanding clients continuing evolving needs and developing programs that meet them.  

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Ensure Client Success and Impact

• Serve as the primary point of contact for clients once programs are sold, ensuring smooth launches and meaningful outcomes.
• Act as a strategic thought partner to People and HR leaders, defining success metrics and translating Elevate's work into clear business impact for executive stakeholders.
• Guide clients through setup, onboarding, and ongoing engagement to create a strong experience for participants and stakeholders.
• Monitor program progress and translate insights from coaching, workshops, and data into actionable recommendations.

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Manage Program Delivery

• Coordinate with facilitators, coaches, and internal teams to ensure programs run smoothly - and that every delivery team member understands the client's goals and culture.
• Oversee scheduling, communications, and participant experience so every engagement reflects Elevate's standards.
• Track utilization, engagement, and outcomes to support continuous improvement and communicate results to client stakeholders.
• Maintain clear documentation and delivery processes that allow Elevate to scale across many clients.

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Grow Client Partnerships

• Build trusted relationships with senior HR and executive leaders, advising on leadership development strategy and identifying opportunities to deepen and expand accounts.
• Proactively communicate results so HR leaders feel supported and key executive stakeholders understand the value of their investment.
• Partner with the Sales team on renewals and future program design.

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Build Systems That Scale

• Design and refine systems, processes, and documentation that enable the Customer Success function to operate efficiently as Elevate grows.
• Share insights from client work to improve program design, client experience, and internal operations — collaborating across teams in the spirit of Elevate's 2026 theme: Simplify to Amplify.

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Who You Are

You are someone who enjoys building relationships and helping organizations succeed. 

You are comfortable navigating ambiguity, balancing multiple priorities, and ensuring details don’t fall through the cracks.

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You likely bring:

• 3+ years running L&D programs - maybe you coached at one one point, facilitated sessions, developed manager training programs, rolled our internal communication to drive program engagement 
• Experience managing client relationships or delivering complex programs
• Excellent interpersonal skills. Building relationships and rapport with new people is where you shine!
• Strong organizational skills and the ability to manage multiple projects simultaneously
• Excellent written and oral communication skills are essential 
• Comfort working in collaborative environments and cross-functional teams
• Familiarity with tools such as Google Workspace, CRM systems, LMS/HRIS systems, project management platforms, and AI platforms
• Incredible active listening skills and deep curiosity to really uncover customer needs, so you have the information you need to create a solution that will move the needle for the customer 
• Comfortable in a rapidly changing environment and has a mindset to build to future scale (ready to roll up sleeves and build)
• Experience speaking with executives, executive presence, ability to communicate executive summary 

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There are many paths to success in this role. If your experience differs from the list above but you believe you could thrive here, we encourage you to apply.

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Values We Live Every Day

• Focus on Impact: Prioritize the work that moves the needle fastest.
• Stay Relevant: Adapt quickly to evolving trends and client needs.
• Build It to Scale: Create efficient, repeatable processes.
• Keep It in Perspective: We like pressure, not stress -  and we have fun doing it
• Check the Data: Use data to understand, iterate, and improve.

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Compensation

Remote, U.S.

Compensation includes a base and variable compensation package. 

This is an opportunity to learn a ton, roll up your sleeves, and create a lot of impact – all while having fun!

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Come Join Us

This is an opportunity to work with an incredible group of clients and colleagues while helping organizations build stronger leaders.

If you’re excited about creating meaningful impact through leadership development, we’d love to hear from you.

Please send your resume and cover letter to careers@elevateleadership.com

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