CASE STUDY

How Unlearn Develops Confident, Connected Leaders During Organizational Change

Backstory

Unlearn AI is a leading healthtech company that builds technology to create digital twins of patients, enabling pharmaceutical companies to run more efficient clinical trials with smaller control groups. This innovation has the potential to bring life-saving treatments to patients faster.

As a rapidly growing startup, Unlearn operates in an environment where things change quickly. Teams had recently navigated multiple department and team reorganizations, and the pace wasn’t slowing down.

When Theresa Vermeersch joined as Director of People, she heard clear feedback from across the organization. Managers were handling ongoing changes in isolation and wanted to feel more confident in supporting their teams through these transitions. But individual skills alone wouldn’t solve the problem. Unlearn needed to create a community of managers who could lean on each other, share strategies, and navigate issues as a whole.

Challenge

While the need for a community was clear, building this amid ongoing change presented distinct obstacles. Unlearn needed a solution that could develop individual capabilities, strengthen cross-functional relationships, and nurture a broader collaborative culture. To this point, there were four main challenges for the engagement:

  • Help managers better navigate change: With ongoing reorganizations, managers needed practical frameworks and confidence to guide their teams through uncertainty while still maintaining the momentum critical to a growing startup.
  • Overcome organizational silos: Teams had become isolated in their respective areas, and the cross-functional collaboration essential to Unlearn's success had diminished considerably.
  • Build a more cohesive leadership community: Managers were navigating challenges alone rather than as a collective team. The company needed to create an environment where leaders could share strategies, support each other, and tackle obstacles together.
  • Design an authentically tailored program: Previous experiences with leadership development firms had felt impersonal and disconnected from Unlearn's reality. The company wanted programming that reflected their unique culture and specific challenges rather than off-the-shelf solutions.

“I wanted to create a community of managers that were able to lean on each other, talk to each other, and really make sure that they were able to support their teams through the many changes that we've experienced.”

Theresa Vermeersch, VP of People at
Unlearn.AI

Solution

Elevate worked closely with Unlearn to create a custom program that addressed their unique needs, blending live workshops, self-directed learning, and individual coaching support.

In-Person Leadership Offsite

The program launched with a live offsite workshop with the theme, “Building Trust and Leading Through Change.” Managers explored practical frameworks like the Trust Equation and Change Curve, completed DiSC assessments to understand communication styles across the team, and connected through small group discussions that created the foundation for ongoing peer support

Manager Accelerator Program
Eight Learning Library classes were integrated into Unlearn’s internal system, covering essential leadership skills. Topics included:

  • How to Build Trust
  • Feedback
  • Goal Setting
  • Managing Through Change
  • Strategic Thinking
  • Career Conversations
  • Accountability
  • Performance Reviews

Classes were self-facilitated 45-60 minute sessions every month, allowing managers to learn at their own pace while still creating consistent development touchpoints.

Group Leadership Coaching
Monthly group coaching sessions created space for managers to practice frameworks, share real challenges, and learn from each other. Managers engaged with content ahead of time, and used coaching sessions for collaborative application and support

Leadership Coaching “Office Hours”

Throughout the engagement, a dedicated Elevate leadership coach held regular office hours where Unlearn’s managers could sign up for individual one-on-one sessions. Rather than requiring rigid commitments or scheduling, this flexible model allowed managers to access individual coaching exactly when they needed it.

"Elevate has thought of everything — how the partnership best supports me as a People leader, how we can empower other managers internally to easily lead sessions so the program scales and creates community, and how to develop a customized program that supports the exact needs of our group"

Theresa Vermeersch, 

VP of People at Unlearn.AI

Results

  • 9/10 average likelihood to recommend score for the leadership offsite, with all participants rating it between an 8-10.
  • Managers deeply resonated with coaching with Theresa noting “I heard over and over again, whatever you do, please let us keep coaching with Elevate!”
  • Increased trust among Unlearn’s leadership team. The offsite and other group events created a rare opportunity for authentic connection, with leaders noting it helped them build greater trust among the management team.
  • Psychological safety became a central focus. Managers engaged in meaningful conversations about creating psychologically safe environments, with multiple leaders noting they would coach their own teams on the topic.
  • Participants committed to the broader community, with one noting plans to "step back and connect with my team on a more reflective level during transitional times."

“Having Elevate in my corner as a thought partner and, what feels like, an extension of my team has been an enormous benefit to me.”

Theresa Vermeersch, VP of People at Unlearn.AI

“It was excellent! Ashley [Elevate Facilitator] did a great job of leading and fostering the discussion on trust, psychological safety, and our communication/work styles."

"I found the session continuously engaging and interesting. I had takeaways for myself, my team, and for the broader group."

"I just thought the whole thing was executed really beautifully and that we uncovered a lot of insights in a short amount of time."

"Ashley is fantastic. She is so good at building trust and making it easy to be open and honest. She is so personable while still being efficient."

Level Up Your Leadership Skills

We are on a mission to help leaders be the kind of manager they would want to work for. Speak with a leadership development expert to learn how Elevate can level up your team’s leadership skills: